The Totally Rad Guild

Today at work I'm ridiciously sick, however I could not call out, and then this gem of a lady calls:

*Ring*

Me: Thanks for calling *PLACEOFEMPLOYMENT* my name is Mikalia, how may I help you?

Lady: Hi I am trying to log into my bank account online, but yet its not letting me input anything in my box to enter my information.

Me: Thanks, can you please tell me what version of IE you are using?

Lady: I don't know.

Me: Okay, can you look at the bottom righthand corner of your screen, do you see a little yellow lock?

Lady: I see a bunch of blue stuff and a clock.

Me: Above that, do you see a lock?

Lady: No.

Me: Okay, lets check what version of IE you are using.

Lady: Okay.

Me: Okay, I can help you with that. Please hit alt and H at the same time.

Lady: Alt?

Me: Its the button by the space bar. Says "ALT"

Lady: Oh okay, what do I hit with it?

Me: "H"

Lady: What does that look like?

Me: ....the letter H

Lady: Oh, okay. Now what?

Me: Now, scroll down to the option "About Internet Explorer"

Lady: Scroll?

Me: Move the mouse down.

Lady: Oh okay....down to the second shelf?

Me: No, phsycially move the mouse down about 5cm until it highlights in blue "About IE"

Lady: Ok, I'm there.

Me: Click on it

Lady: Okay, done.

Me: Please tell me what it says.

Lady: IE Verison 8.

Me: Great, Can you please exit out of all windows?

Lady: How do I do that?

Me: The X.

Lady: On the keyboard?

Me: At the top of the screen, it should be red.

Lady: Okay I did that

Me: Okay wonderful. Can you please restart your computer, and I will put you on a 5 min hold while you do this?

Lady: Sure

Me: *Go to get some sprite, puke, and have a co-worker tell me about how bad I look and shove crackers down my throat to ease my nausea*

Me: Okay ma'am, have you restarted your computer.

Lady: Umm....I tired to, however it is just black and white asking me if I want to restart. Do I?

Me: Yes, please restart it, and can I get your phone number to call you back in about 5 min when its done?

Lady: Sure

Me: *Takes a 5 min nap*

*Calls lady back*

Me: Okay it is restarted now, correct?

Lady: Yes, but now the weirest thing is happening.

Me: Oh?

Lady: Its not letting me hit numbers on my keyboard

Me: (what the fuck....) What do you mean ma'am

Lady: When I hit numbers on my keyboard, it is just blank

Me: (it starts to sink in and the facepalm is incoming) Can you use the numbers across the top of your keyboard?

Lady: Sure

Me: Okay, and the work okay?

Lady: Yes


Me: Okay....Do you see the right-hand side of your keyboard, are you using those numbers?

Lady: Yes i am! (yes she was that amazed)

Me: Do you see the button above the number 7 called NUM LOCK?

Lady: No?

Me: It will be around that area, just hit it.

Lady: Okay I found it *taps button* OH A GREEN LIGHT JUST WENT ON!

Me: Now try to type those numbers in

Lady: HOW DID YOU FIX IT?! YOURE NOT HERE! THAT WAS WONDERFUL!!

Me: It was no problem at all.

Lady: WOW THAT WAS AMAZING! THANK YOU SO MUCH!

The lady goes on to compliment me to a manager, saying I "Magically" fixed her computer issues and she was amazed....all for the Num Lock button.

Now you're thinking this is some old lady, right?


She was 27. Who makes about $122,000/yr. And can't use a Num Lock button.

God Bless America.

Mika wrote:She was 27. Who makes about $122,000/yr. And can't use a Num Lock button.

God Bless America.

Hahaha, great story. I love shit like this. However, you can't judge a book by how much they make. $122k/yr isn't that much in some areas. I work for a technology company in the DC area and we have managers making twice that and I can totally see them having this very same problem (or maybe something even more stupid). You would think that being around technology day in and day out some of it would *have* to rub off on them but nope. Once you accept that the majority of people are just stupid and treat them as such until they are able to prove otherwise stuff like this won't surprise you. Still doesn't make it any less funny though so thanks for sharing.

I lol'd